Terms and Conditions

 

Contact Hours and Address

Monday – Friday 7:30 to 5:30. Saturday 8:00 – 12:00

Astute New Zealand the Distributor of Reflections Splashback Panels is situated at 72 Cames Rd Mangawhai, Northland, New Zealand

 

Ordering, Shipping, Delivery

Splashback Ordering

Order any of our standard size panels through our website using one of our payment options (credit card/debit card or bank transfer). Need something in a custom size? Take advantage of our custom cut service. Email us at sales@reflections.nz with your specific dimensions and let us provide you with a quote. Then by using our payment options your order will be on its way to you within 2 working days.

Your order will be dispatched using PBT transport and couriers, you will be provided (via email) with a tracking number which can be tracked using the embedded link included in your email. In the event where you would have made a wrong decision regarding the size or the colour of the panel you’ve ordered, please call 0508 33 22 72 between 9am and 3pm or contact us.

 

Shipping & Delivery

We for orders over $250 we deliver Reflections Splashback freight free to our retail customers to most areas in New Zealand. PLEASE NOTE rural areas may incur an additional delivery charge.Please contact us for the additional freight charge that may apply to your postcode. Normal order handling time: 2 business days to dispatch.

 

Customer Service

Astute New Zealand Ltd is committed to providing outstanding customer service and quality products. We endeavour to ensure that all products listed on the Reflections website are currently available and pricing is true and correct

 

Payment Options

By online banking to: Astute New Zealand Ltd
Account no 12 3489 0025193 00

 

Please reference invoice number when making your payment.

 

Returns, Exchanges, Refunds

Our goal is that you receive 100% satisfaction from your purchase. If you need to return merchandise, an original order receipt or email confirmation is required for all returns and exchanges. Returned or exchanged products must be in their original packaging. Refunds will be issued in the original method of payment. We reserve the right to limit or decline a refund or exchange.

 

Refunds

Please read carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty or do not perform as advertised.

 

Warranty & Claims

To make a warranty claim, please call our customer service team on 0508 33 22 72 or email sales@reflections.nz for more information. You will required to supply a written description  and photograph showing the fault. You must send to Astute New Zealand Ltd a copy of the invoice.

 

Terms of Use & Privacy

Terms of Use

These terms of use set forth important details about your relationship with Astute New Zealand Ltd., including the rights you grant to Astute New Zealand Ltd., restrictions on how you can use this website, Astute New Zealand Ltd.’ liability in the event something goes wrong, and our agreement to resolve disputes.

 

This website (the “Reflections Site”) is owned by Astute New Zealand Ltd. (“We”, “Us”) and managed by Astute New Zealand Ltd. By accessing, signing in, using, registering for, and ordering merchandise from the Reflections Site you agree to bound by these terms of use (collectively, the “Terms”). Astute New Zealand Ltd. reserves the right to modify the Terms at any time without prior notice. Please note that the guideline, policies and other terms and conditions of service and use by other websites affiliated with Astute New Zealand Ltd. may vary from these terms.

Product Representation

Astute New Zealand Ltd. disclaims any product representations or warranties of any kind as to the accuracy and currency of any images on the Reflections Site. Please, bear in mind that colours may appear different from reality due to your device screen settings, the light condition in which the pictures were taken and digital enhancement. We recommend that you order free product samples before purchasing your panel to get a better idea of the panel colour you wish to order.

 

Privacy Policy

Astute New Zealand Ltd. believes strongly in the protection of the privacy of its customers. Our data collections and use practices are set forth in our Privacy Policy. Any information collected is strictly kept confidential and secured. We do not exchange, sell or pass on your personal details to anyone. We only collect the information that we required to process your order, nothing else. The Reflections Site uses cookies. We collect non-personal information about web usage such as the number and frequency of visits and visitors or pages accessed. This help us learn about the usefulness of our pages and improve the Reflections Site and offer you a better user experience.